Users will need to be using the vsr2 wallboard software engine to draw the data from the cisco system for display purposes. Implement your call center with guaranteed quality by using a landline or a cellphone. Free wallboards for cisco unified contact center express uccx ccx by aaron harrison. Namely, instead of being an asp web page, its a stand alone windows executable application that connects to a remote contact center server or servers via odbc. There are a number available, including a nice one from tenox, as well as the free of charge wallboard 2. Mar 31, 2015 the comstice wallboard app aims to help agents, supervisors and cisco uccx and ucce contact center managers to get the full visibility of the daily operations of their contact center environment.
Variphy were introducing uccx wallboards to our cdr. Contact us for a demo, training and free onsite trial. The ccinfo application collects realtime information from the cisco unified contact center ucc express environment and can display it on large wall displays or on any desktop. Free cisco uccx wallboard uccx dashboard trial wallboardfx cisco uccx wallboard. You can optionally enter the ip address of your uccx system to simplify the installation by automatically configuring wallboardfx once the trial license is installed. Cisco team wallboards and dashboards inova solutions. To do this, you must assign a dsn, user id, and password. Wallboardfx cisco uccx wallboard free trial edition. Gila and ucguru wallboard compatibillity with uccx. Vsr2 continues to bring you the latest in wallboard software giving you control and content delivered to your fingertips and allowing you to create and display in the form that fits your needs now and in the future.
Aug 15, 2016 this video explains how you can create, save and share wallboard and dashboard views for cisco uccx, ucce and pcce contact centers. Wallboard android app for cisco uccx and ucce on vimeo. Hi everyone, was wondering if anyone could recommend a wallboard solution for uccx 9 that would show realtime stats on the wallboard screen. During installation of your wallboard software, you must configure your wallboard software to access the unified ccx database. Build your call center wallboard dashboard with prebuilt gadgets administration can customize their wallboards and dashboards for.
This free thirty day trial allows you to try out and test all of wallboardfx s great features. Carin the awardwinning cisco compatible voice, video and telepresence call conference recording, analysis, and archiving system. Feb 10, 2011 cisco uccx tools and resources resources tools answer file generator cisco unified communications compatibility tool cisco unified communications sizing tool can be used for uccx ace l. Wallboard integrates with uccx and ucce databases for the realtime and the historical data as well as making a direct socket connection to cti processes to listen to realtime events. Ipcc wallboard gathers realtime information from cisco ipcc express 3. A new free uccx wallboard is born on to the good stuff, a description of this free to use cisco call center wallboard. The comstice wallboard app aims to help agents, supervisors and cisco uccx and ucce contact center managers to get the full visibility of the daily operations of their contact center environment. As ever on trolling the internet i found a cool post and free download of another wallboard based on the cisco forums 2. Cisco contact center data all platforms, cucm huntgroups cisco. Gila and ucguru wallboard compatibillity with uccx 10. See more ideas about app, android apps and android.
Troubleshooting erroneous call flows and toll fraud in cisco unity and uccx. There are several different wallboard applications for cisco ipcc uccx, this one however has a number of unique features. Ucguru is allowing everyone to to use this wallboard free of charge which is pretty cool but he has also added a few cool features over the basic first steps. Expertflow dashboardwallboard for cisco contact centers uccx. Customize wallboards and supervisor dashboards by assembling prebuilt, reporting gadgets on the wallboard canvas that show the historical and realtime statistics of the call center in the required colors and sizes. As an active member of the cisco developer network, inova solutions supports cisco direct sales, value added resellers vars and end users with extended reporting of realtime contact center metrics that complement cisco contact center platforms. Wallboardfx is a certified cisco compatible product that has completed full interoperability verification testing ivt.
Inova realtime performance management solutions provide consolidated reporting across multiple systems through customized wallboards and readerboards, multimedia digital displays, webbased dashboards and desktop applications. Dec 8, 2014 manager and supervisor dashboard view on comstice wallboard monitor. Comstice wallboard ios app for cisco uccx ucce youtube. This video explains how you can create, save and share wallboard and dashboard views for cisco uccx, ucce and pcce contact centers. Simply leverage cisco jabber configured for extend and connect with finesse and any available phone line can be an agent line. Easily configure wallboard widgets on the fly for agent state and multiple csq statistics on one screen. Support for the application client operation on windows 7 64bit machines is through wow64 emulator mode.
Support for the application client operation on windows 7 64bit machines is through wow64 emulator m. Custom software for cisco ucm, uccxucce and cisco telepresence. Free wallboards for cisco unified contact center express uccxccx by aaron harrison. Wallboard is also an excellent way to communicate with your contact center staff supervisors may push text messages to inform agents about important events and changes. Free wallboards for cisco unified contact center express. Wallboard software with the new service ensures that the wallboard server always displays data from the master database server of unified ccx and no manual intervention is required. Show all displayed queues on the wallboard as a single total queue. Custom software development for cisco collaboration and contact center platforms the technical expertise accumulated by our team over the years we have been on the software development market, allows us to offer the most efficient approach to solving your problem. You can show multiple csqs customer service queues on one screen.
To get the vsr2 wallboard software engine for this product please email. This free thirty day trial allows you to try out and test all of wallboardfxs great features. Easy process to integrate wallboard with any 3rd party applications. Lets start with some of the screenshots of what the system looks like. Once you save the wallboard views, you can see them as a. You can optionally enter the ip address of your uccx. I liked the free of charge wallboard, but it was broken for uccx 8, and had a pretty dated look, so i decided to update this wallboard, making it compatible with uccx 8 and up, as well as giving it a significant facelift.
Comstice wallboard integrates with cisco ucce, pcce and uccx for realtime and historical reports. Ucguru and gila we are intending to upgrade uccx to version 10. Cisco uccx statistics not appearing in wallboard variphy. I know of the cisco intelligence centre but apparently it only supports historical reports for uccx. Farlon ucc desktop will help you harness the skills already in your call center and help you deliver great customer service. Edition comsticecreatesawiderangeofproductsforenterprisecollaborationsolutions.
Atea uaw for cisco uccx is a flexible, easy to use and scalable wallboard platform for uccx contact. Variphys cisco unified contact center express uccx statistics are delivered in realtime to every screen needed within a single dashboard. Uccx wallboard development part 3 adventures of a voice monkey. Cisco uccx simplifies the ability to have agents work from home with extend and connect. Schedule demo or try it free to see how you can create unlimited number of views. It is available for cisco, avaya and genesys call center wallboards. Contact center applications parsec telesystems cisco.
Add ccelike experience namely in the areas of chat to uccx installations also with the hybrid chat gadget that can replace socialminer chat. I know of the cisco intelligence centre but apparently it only supports historical reports for uccx 9 and we are after realtime agentcsq stats. Free cisco uccx wallboard uccx dashboard trial this free thirty day trial allows you to try out and test all of wallboardfx s great features. There are several different wallboard applications for cisco ipccuccx, this one however has a number of unique features. Cisco uccx wallboard uccx dashboard free trial unifiedfx. To bring your business into the 21st century contact unifiedfx today for your free uccx wallboard trial.
Ucguru is allowing everyone to to use this wallboard free of charge which is pretty cool but he has also added a few cool features over the. Finesse gadgets for cisco call center uccx ucce pcce. It retrieves the realtime and daily historical data from cisco unified contact center enterprise ucce and cisco unified contact center express uccx platforms via wallboard server. You can optionally enter the ip address of your uccx system to simplify the installation by automatically configuring wallboardfx oce the trial license is installed. Wallboard application for cisco ucc express ccinfo. How to build your contact center wallboard youtube. Cisco uccx tools and resources resources tools answer file generator cisco unified communications compatibility tool cisco unified communications sizing tool can be used for uccx ace l. The vsr2 contact center wallboard incorporates the following features to increase end user satisfaction and maximise the potential of the information available regarding the cisco contact center. Comstice wallboard for cisco ucce, uccx and pcce on vimeo. To see a detailed comparison between cad and finesse, check out this whitepaper by cisco endofsale and endoflife announcement for cti os and cisco agent desktop cad. Cisco unified contact center express administration guide. Other jobs related to free cisco wallboard cisco phone free lance developer, free cisco 3700 ios, free cisco anyconnect, free cisco anyconnect vpn client, free books cisco ccent, free cisco call manager compatible soft phone, asterisk wallboard application free, cisco voip free lance, cisco switch firmware free, download free sip cisco. Also had to change the path to the css and js directories the needs to be. Feb 26, 2014 as ever on trolling the internet i found a cool post and free download of another wallboard based on the cisco forums 2.
Use the realtime snapshot writing configuration for wallboard web page to enable the system to write data to the wallboard system. Cisco unified intelligence center is a comprehensive, endtoend reporting solution, designed to make the task of creating and modifying reports easier on the customer and, at the same time, to present a consistent. Most of wallboardsdashboards for cisco uccx ucce are developed by 3rd party software vendors, most of them are cisco solution partners. Jan 10, 2016 copy free wallboard for uccx to iis default website. Development engineer at ipcommute uk ive noticed that one of the major oversights in a cisco contact centre express deployment is a reasonable wallboard.
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